Last week, I took the car to Hyundai Global City for periodic maintenance service. After I got it back, I noticed a trickling sound coming from under the dash. I let it be the whole week because I was busy at work and at home. But today, I dropped to have it checked. I was there early, around 7:30AM. I explained my concern to the service adviser, showed him the sound which he acknowledged, and he told me he will prioritize the work. I told him I’ll wait, went and sat down at the lounge, and watched Spartacus and played Temple Run on the iPhone.
After almost 3 hours, there was still no news. So I took a peek at the repair bay and saw nobody working on the car. Surprised, I went to the service adviser and asked what’s happening. After hastily talking to some people he got back to me and told me that they weren’t able to hear the sound, and that they will need to take the car to a road test. I was frankly incensed (:P). It shouldn’t have taken 3 hours!
So anyway, I accompanied them for a road test. The trickling sound was very clear to me but it took many tries before the tester finally heard it. His conclusion is that there is indeed a sound (that’s what I’ve been trying to tell them the whole freakin’ day!) and that they need to investigate further. It will take some time and since was almost lunch time, I had no choice but to leave the car. After leaving instructions to call me as soon as the car is ready, I left and went back home, had lunch, and took a nap.
Around 4PM, there was still no news so I called. The service adviser wasn’t around! I called again, this time I was able to talk to the service adviser and he said they compared it to another Genesis Coupe and they also heard the trickling sound. They’re going to compare it with yet another Genesis Coupe but it’s supposed to be normal. So I picked the car up at 5PM and got on with what was left of my Saturday.
And guess what? I couldn’t hear the trickling sound anymore. Either it’s just not showing up yet, got fixed by itself, got accidentally fixed while they we’re looking for the problem, or they fixed it but didn’t want to admit it. But one thing is clear: the service was absolute crap.
Looks like Hyundai is having a hard time coping with success.
