If you’ve been dealing with companies long enough, you will notice a notable decline in their customer service. It has become impersonal and less of a service. Nowhere is this more apparent than with the so-called customer service hotline.
First off, it’s not exactly a hotline. A hotline is supposedly a direct and immediate telephone linkup, especially between heads of government, as for use in a crisis. But with most customer service hotlines you get a busy or unavailable signal. Good luck on your crisis.