My insurance premium was due and, for the first time, I decided to try paying via the Sun Life’s SunLink Online. On my first attempt, there was an error after submitting the payment. I waited a bit for a confirmation email. Since there’s none, I tried again and this time it was successful and I got a confirmation email.
A few days later, I got my credit card billing and it showed two billings from Sun Life. So apparently, my first attempt had registered with the payment system but hadn’t registered with Sun Life. Poor transaction programming to say the least.
I quickly got in touch with Sun Life. They just as quickly told me, it’s my credit card company’s fault for billing twice. I explained why I think it’s their payment system’s problem. They got back to me saying that, according to their records, they have received only one payment. I had to send over the credit card billing before they finally said they’ll send it over for reconciliation with accounting. Which probably means I’ll have to wait some more.
I don’t know why Sun Life is making it difficult. With Amazon, I usually just send a complaint and they would agree to investigate it right away, i.e. they will talk to their e-commerce people, their payment, provider, even my credit card company. With Sun Life, I had to take extra effort to convince them to take responsibility.
UPDATE 8/3: Sun Life informed me that the double billing has been reversed. Yay!