I got to my desk this morning finding out the laptop has suffered a black screen of death. I rebooted and had to enter my SafeBoot password. Unfortunately, I couldn’t seem to correctly remember what it was and after several tries I got locked out. No worries, I thought. I simply called Tech Support and after giving out the details of my situation, I was told my problem will be escalated to Tier 1. An hour later, I got a call from Tier 1. The only problem is that he turned out to be at a different location. He said he will forward me to Tier 1 at my location. And I waited again, followed up, and waited some more. Getting impatient, I followed up again. This time, I was told that they had emailed me to go bring the laptop to them! How the heck could I have read that email? Doink!