I’ve been receiving these SMS messages from Globe on my phone updating me on my account status. It would have been good to receive it once a month, maybe weekly. But I’m receiving it daily and it was becoming irritating. So one fine day when I was in a foul mood (oh, that would be today), I replied with STOP (there was no instruction on the messages themselves on how to stop receiving them). That didn’t do it so I called up 211, the Globe customer service line to ask that it be disconnected. I told the CSR my predicament. She told me to reply with UNSUBSCRIBE. I was surprised since they should be able to do that on their side. So I asked (nicely) if she can do that. She said they cannot, that they don’t have the capability to subscribe or unsubscribe customers to the service. Then she insinuated that I was the one who subscribed to the service. I took issue with that and I told her so (not so nicely anymore). Eventually she said it can be done, but will take 24 to 48 hours!!! She said it’s because they’re going to manually. What are they gonna do? Solder out some chips or something?!? But anyway, I told her to go do it. At least that’ll give me a reason to call and shout at them if it’s not done in 48 hours. I already have issues with Globe and if they continue like this I just would have to go elsewhere. Grrr.

UPDATE: I was still receiving the messages so I tried UNSUBSCRIBE. It didn’t work! I called Globe again and this time I was answered by someone who was friendly and helpful. So no I didn’t shout at her. She said she will unsubscribe me (yes, apparently they can do that) and the next day there were no more messages. If only every CSR is like her.