The other day, my former colleagues and I had our traditional Christmas get together. We decided to do it at Dencio’s in Metrowalk instead of at Congo Grill at El Pueblo where we usually go. We should have known better.
As usual in big gatherings, people took their time and trickled in gradually. While waiting for them, one of the staff approached me and asked how many we are in the group. I told her the number. She asked what time they are coming. I told her soon. She said they don’t reserve on fridays. I told her we’ve already ordered their food. I don’t know what the problem was. Whether it’s one person or twenty, if I order food for twenty people, I deserve space for twenty people. Good thing she didn’t push the issue and the bulk of the group arrived soon after.
Then while we were eating, some of the waiters were removing plates without asking. And this is when we still had pending orders which are taking too long. Maybe they didn’t know there are still pending orders. But that’s not even an excuse. At the least, they should ask if it is okay to remove the plates. What it seemed to me is that they were running out of plates because when we asked for replacement plates and utensils, they would take their time bringing the plates and sometimes bring only a spoon or a fork with it.
Throughout the ordeal, I didn’t feel welcome nor attended to. Granted it’s dinner time on a friday and it’s the Christmas season to boot. But they should have anticipated that. So it’s no excuse. Besides, this is not the first time I’ve experienced poor service in this specific branch. So maybe they really suck at the service department. I don’t know why I still went back. But I definitely won’t again.
Rating: 1/5