It’s been quite some time since I last flew with PAL. So on my recent trip to Bohol to attend my sister’s wedding, I decided to get PAL round-trip tickets mainly for convenience’s sake but also out of curiousity. Initially, this PAL experience seemed okay though my sister did complain she had to wait too long getting the tickets and on the flight the restroom stank.
It was on the return flight that I regretted my decision to fly PAL. The weather was bad so when we checked in, they said the flight will be delayed. But PAL didn’t announce on the PA, as Cebu Pacific did, that the flight was cancelled. We decided that the best course of action is to go to Cebu and catch a Cebu Pacific flight.
We went to the Cebu Pacific ticket office. But by then it was too late to catch the 3PM flight and we had to make do with the 5PM flight. Because we had little money left, there were no ATMs nearby, and they didn’t accept credit cards, we had to refund our PAL tickets to pay for the Cebu Pacific tickets. But the PAL office was full of irate customers they couldn’t appease. We definitely were not going to get the refund in time. Thankfully, the very nice staff at the Cebu Pacific ticket office agreed to just allow us to pay for the tickets once we get to Cebu where they do accept credit cards.
We grabbed a quick lunch and scooted off to Cebu via a fastcraft where we got the tickets at the Cebu Pacific ticket office and refunded from the, thankfully, empty PAL ticket office. On the way to the departure lounge, we saw an announcement: The PAL 5PM flight was delayed by an hour. At the end of the day, it wasn’t so bad as we eventually got back home albeit a bit late. But I’ll have to say my airline of choice is most definitely Cebu Pacific.